contact us

A question about a product, an order or your pond? Our team is here to help.

• Phone: +32 10 86 03 54
• Email: support@foudebassin.com
• Live chat: click the button at the bottom right of the screen during our opening hours
• Form: at the bottom of this page

We are generally closed on Sundays and Mondays. Messages received on those days are handled as soon as we return.

Before contacting us

• Shipping times, delivery, warranty: Help & frequently asked questions
• Returning an item: returns policy
• Track an order: the carrier's tracking link is emailed to you as soon as your order ships.

For advice about your pond, please provide its volume and let us know whether it has fish, and attach a photo if possible. This will help us give you a more precise answer.

Foudebassin.com is a brand of AQUI SPRL (VAT BE 0644.532.831), 22 rue de la Liberté, Nodebais (Belgium). Discover our story.