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ÉCONOMISEZ 10% SUR VOTRE PROCHAINE COMMANDE AVEC LE CODE PAQUES2024 - VALABLE 72H✨
ÉCONOMISEZ 10% SUR VOTRE PROCHAINE COMMANDE AVEC LE CODE PAQUES2024 - VALABLE 72H✨

Return policy

In the case of an online sale

The right of withdrawal is applicable only in the case of a purchase made remotely via the website, facebook, email or telephone, delivery included. The right of withdrawal does not apply when booking via the website with in-store pick-up. 

The right of withdrawal implies that you have the right to withdraw from the purchase, it is 14 days from the delivery of the items. During this period, the articles can be returned no later than 14 days after notification to Aquiflor of the decision to cancel the purchase, without financial penalty and without obligation of justification. Within 14 days of receipt of the items by Aquiflor, the full purchase price of the items will be refunded to you (by bank transfer). 

If you wish to return the goods as described above, you may only unpack and handle them to the extent necessary to assess the nature, characteristics and functioning of the goods. If you return items, this must be done with all the accessories delivered, in the initial state and in the original packaging. 

If you wish to return goods to our physical point of sale. The direct costs of returning the goods are your responsibility. If the goods cannot be returned by post, we will collect them from you. We will tell you the cost or make an estimate if it is not reasonably possible to calculate it in advance.

In order to be able to exercise your right of withdrawal quickly and correctly, you can download the withdrawal form and send it to our store. If you wish to exchange the product for another product, please contact Aquiflor Customer Service. The right of withdrawal does not apply in certain specific cases as provided for by law, such as for perishable, living goods and goods personalized according to the customer's instructions.

For any request for withdrawal from the order made by the buyer, we invite him to contact customer service via email (support@foudebassin.com) or via our telephone line: +32 78 251 041 or by post. (see address article 1). The product returned by the "buyer" must be in new condition, with original packaging, accompanied by its warranty, accessories and all parts or documents included in the product box, with a purchase invoice allowing Aquiflor to validate the identity of the buyer. Products that do not meet these general conditions will not be taken back by Aquiflor.

In the case of an in-store sale

If you want to return or exchange a product you bought at Aquiflor (physical point of sale), it is up to the seller to determine the return or exchange conditions.