Our terms of sale
Article 1: Preamble
Our present general conditions are concluded between,
FOUDEBASSIN.COM registered with the crossroads bank for Belgian companies under number BE 0644532831 and whose head office is located at Nodebais, 22 Rue de la liberté, hereinafter referred to as “Foudebassin”.
And on the other hand,
Persons, aged at least 18, with the legal capacity to contract by themselves or through the intermediary of a person holding parental authority, their tutor, or their curator, wishing to make a purchase or order via the “Foudebassin” website (accessible via Foudebassin.com) or direct purchases, hereinafter referred to as “the buyer”.
Together referred to as “the parties”,
The last update date of the general conditions is indicated at the top of this page. Foudebassin reserves the right to modify or adapt at any time and without notice these general conditions of sale, in particular, to bring them into compliance with legal and regulatory provisions.
The customer is therefore invited to consult them on a regular basis and before placing any Order. The customer is deemed to be aware of the general conditions of Foudebassin at the time of contracting and to accept them without reservation.
Article 4: Availability of our products
The products offered for sale online are those that appear on our website, on the day and at the specific time of consultation of the site by the “buyer” and within the limits of available stocks. FOUDEBASSIN implements all reasonable means to display the availability of products in real time on its site but cannot be held responsible if a product is no longer available to honor the order made by purchase.
In the event of partial unavailability of one of our products or services, the customer will be informed by “ FOUDEBASSIN ” as soon as possible by e-mail or telephone. The “buyer” will have the possibility of modifying his order, of canceling it, in which case he will be refunded the amount of the value of the unavailable product (if the payment has already been made).
Article 5 - Price and terms of payment
The prices of our products, excluding delivery costs, are indicated in euros, all taxes included (VAT, RECUPEL and other applicable taxes), unless otherwise indicated. These products take into account any discounts or price reductions granted by FOUDEBASSIN .
In the event of an order to a country other than Belgium, you are the importer of the product(s) concerned. In this case, customs duties or other taxes may be payable. They will be at your expense and are your responsibility. We therefore advise you to inquire about this point with the authorities concerned.
If there was a flagrant price error on one of our products, Foudebassin reserves the right to cancel the order which would affect the profitability of the activity. A trader is not allowed to sell at a loss. If the difference is significant and glaring, this sale can simply be cancelled.
FOUDEBASSIN reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the current price announced at the time of validation of the order.
The products remain the property of FOUDEBASSIN until full payment of the price.
Payment via website
In order to guarantee the security of online payments and the protection of your personal data, transaction data is encrypted using SSL technology before being sent over the Internet. You will recognize the SSL-secured connection by the little padlock that appears in the status bar of your browser, whatever it is. We accept the following means of payment: Visa, MasterCard, Bancontact/Mister Cash, Homebanking: Belfius Direct Net, ING Homepay, KBC/CBC online. This payment process is managed by an external service provider, Ingenico (OGONE) to guarantee optimal security, and a PCI payment certificate.
Payment in store
In our stores, we accept payments in cash, Visa, MasterCard, Bancontact/Mister Cash, FOUDEBASSIN gift card. In the case of items reserved online and picked up in store, payment is made in store.
Article 6 – Home delivery
The delivery area covered by FOUDEBASSIN includes Belgium, France and Luxembourg. However, to be agreed with customer service, certain exceptions may deviate from our rules.
Only our products bearing the mention “deliverable product” can be delivered to your home. The delivery address will be the one indicated during the order, all the articles will be delivered to you there. The transport costs are indicated explicitly in parallel with the article concerned. The delivery time varies depending on the item ordered, its weight and its size. The delivery time of the article is indicated before the order is placed. FOUDEBASSIN will make every effort to meet its delivery times. The delivery only includes the transport and delivery of the article, it does not include the assembly of the article.
Our maximum delivery time for products ordered on the website is 4 working days on Belgian territory, and 12 working days for France, Luxembourg, Germany and the Netherlands. These deliveries will be made to the address provided by the customer.
If FOUDEBASSIN cannot deliver on time, FOUDEBASSIN will notify you as soon as possible (see article 4 on the availability of our products, and will make every effort to inform you of the delivery times of its own suppliers.
Shipments are always at the risk of FOUDEBASSIN . However, if it is a return of goods, you are responsible for the transport. If the items we deliver to you are damaged during transport or do not correspond to the items indicated on the delivery note or do not correspond to the items you ordered, you must notify us as soon as possible and at the latest within 3 days after the date of delivery to the “buyer”. Please contact our customer service for this.
If a delay in delivery occurs, FOUDEBASSIN undertakes to notify the “buyer” as soon as possible and will inform him of the duration of the delay. In the event of force majeure, the customer cannot terminate the sales contract which binds him to FOUDEBASSIN . In the event of loss of the package sent by FOUDEBASSIN , the customer will be reimbursed within 14 working days of the customer's complaint concerning the loss of the package. However, an investigation will be opened with the postal services and the carrier.
Article 9 – Conformity and guarantee
All the products that the consumer buys on the FOUDEBASSIN site benefit from a legal guarantee of at least 2 years. If the warranty period is more than two years, it is indicated in the characteristics of the article.
Any possible defect must be reported to FOUDEBASSIN within 1 month from the observation (discovery). After this period, any right to repair or replacement lapses. If a customer finds a defective item within 7 days, it will be exchanged or refunded.
During the aforementioned period, FOUDEBASSIN undertakes to replace or repair the defective item (or part of this item) free of charge, unless this proves impossible or disproportionate.
The following are notably excluded from the legal guarantee:
- all direct or indirect damage caused to the device after delivery (eg due to oxidation, shock, dropping, etc.);
- the replacement of accessories or parts which must be replaced regularly following the use of the product;
- damage resulting from fire, water damage, lightning strike, accident, natural disaster;
- damage caused intentionally, by negligence or as a result of careless handling, poor maintenance or use that is improper or contrary to the manufacturer's instructions.
To invoke the warranty, you must be able to present the original invoice or proof of purchase. The warranty period begins at the time of delivery. The warranty can only be invoked against Foudebassin. If you appeal directly to the manufacturer, any costs will not be borne by FOUDEBASSIN .