Terms of Sales

These general terms and conditions of sale aim to define, in an exhaustive manner, all the terms of sale between “Foudebassin” and “the buyer”, from the order of the product or service, through payment, delivery, warranty of the products purchased and withdrawal of the purchased product. These conditions define all the steps necessary for placing an order until delivery to the final recipient. 

“The buyer” is deemed to be aware of the general conditions of “Foudebassin” at the time of contracting and to accept without reservation these general conditions of sale. 

In the event that one of the clauses present in the general conditions of sale is declared abusive, illegal or unenforceable by a change in legislation, or following a legal decision that has become effective, the nullity or unenforceability would be limited to said clause, and will not affect the validity of the other stipulations.

Offer

If an offer has a limited validity period or is subject to certain conditions, it will be clearly mentioned on the FOUDEBASSIN website. FOUDEBASSIN always describes the products sold as fully and accurately as possible. The product offers considered by FOUDEBASSIN and indicated on the product sheet as “deliverable”, are valid on Belgian, Luxembourg and French territory. As for the “non-deliverable” product, the offer applies exclusively to Belgian territory. 

When FOUDEBASSIN illustrates its articles with images, these constitute a faithful reflection of the goods. An error is always possible and, if there is clearly an error, FOUDEBASSIN is not required to deliver the corresponding good because their images are non-contractual.

Order

General

We specify that the products displayed for order on the site are within the limits of available stock, which is specified in article 4 of these general conditions.

Once payment is received, payment is final. All credit or debit card payment transactions are subject to authorization by the card issuer.

If your card issuer refuses your payment, we will not be held responsible for delays in delivery and/or non-delivery of your order.

Purchase via the website with online payment and home delivery

To purchase our products, the “buyer” must select them and add them to his shopping cart. Then, he can click on the “order” button to validate his purchase and begin filling in the contact and billing data. At any time (except after payment), the customer has the possibility to consult and modify the content of his order. 

After validating his basket, the “buyer” will be shown a summary page where he will have to validate the acceptance of our general conditions, and check the summary of his order. In this summary, the totality of the buyer's purchases + total cost included will be displayed). The validation of the order made by the “buyer” will only be considered final once the price of the order has been paid by the “buyer”.

Once you have completed all these steps and as soon as FOUDEBASSIN has received authorization for the payment transaction from the issuer of your credit or debit card, your purchase is final. We will then send you an email confirming your order. This confirmation email will confirm the maximum delivery time and, if this time is exceeded, the possibility of canceling the order free of charge.

In the event that the buyer has not yet received an order confirmation, he may modify or cancel his order at any time. 

All online payment methods accepted on our webshop are listed in article 5 on the general conditions relating to the price.

Encoding error from one of our customers

In the event of an error in the encoding of the address by one of our customers, the company AQUIFLOR FOUDEBASSIN is not responsible for an encoding error on the part of the customer. In the event of additional costs, Foudebassin AQUIFLOR reserves the right to add additional costs, or to charge return costs inherent to this error. It is also possible that package destruction costs are linked to this error.

Reservation via the website and Pick-up in store

Some of the items offered by FOUDEBASSIN cannot be delivered to your home (weight and transport restrictions). However, on the item sheet, the “buyer” will be informed that the product is “undeliverable” but that they can reserve it and then come and collect it from the FOUDEBASSIN store. The reservation is final after clicking on the order completion button and filling in all your contact and billing details. A link to the general conditions on a durable computer medium is added to the confirmation email. 

The items are then gathered in the store. Products that are not in stock in the store are ordered and will be available within an indicative period of 10 working days. 

FOUDEBASSIN cannot be held responsible for the non-preparation on time or the absence of certain products. If the order is not complete, please refer to our article 4 on the availability of our products. Payment will be made in the store at the time of collection. FOUDEBASSIN will reserve the items for you for 10 days in its store.

Validation of your order

Any confirmation of your order or reservation of products implies your acceptance of these general terms and conditions of sale, without exception or reservation. All data completed by the “buyer” and the recorded confirmation will constitute proof of the transaction. You declare that you are fully aware of it. The order confirmation will constitute signature and acceptance of the operations carried out.

In the case of an online sale

The right of withdrawal is applicable only in the case of a purchase made remotely via the website, Facebook, email or by telephone, including delivery. The right of withdrawal does not apply when booking via the website with collection in store. 

The right of withdrawal implies that you have the right to renounce the purchase, it is 14 days from the delivery of the items. During this period, the items can be returned no later than 14 days after notification to FOUDEBASSIN of the decision to renounce the purchase, without financial penalty and without obligation to justify. Within 14 days following receipt of the items by FOUDEBASSIN , the full purchase price of the items will be refunded to you (by bank transfer). 

If you wish to return the goods as described above, you may only unpack and handle them to the extent necessary to assess the nature, characteristics and functioning of the goods. If you return items, this must be done with all accessories delivered, in the original condition and in the original packaging. 

If you wish to return goods to our physical point of sale. The direct costs of returning the goods are your responsibility. If the goods cannot be returned by post, we will collect them from you. We will advise you of the cost or make an estimate if it is not reasonably possible to calculate it in advance. 

In order to be able to exercise your right of withdrawal quickly and correctly, you can download the withdrawal form and send it to our store. If you wish to exchange the product for another product, please contact FOUDEBASSIN Customer Service. The right of withdrawal does not apply in certain specific cases as provided for by law, such as for perishable, living goods and goods personalized according to the customer's instructions.

For any request for withdrawal on the order made by the buyer, we invite him to contact customer service via email (info@foudebassin.com) or via our telephone line: 010 86 03 54 or by post (see address article 1). The product returned by the “buyer” must be in new condition, with original packaging, accompanied by its guarantee, accessories and all parts or documents included in the product box, with a purchase invoice allowing FOUDEBASSIN to validate the identity of the buyer. Products that do not meet these general conditions will not be taken back by FOUDEBASSIN .

In the case of an in-store sale

If you want to return or exchange a product that you purchased from FOUDEBASSIN (physical point of sale), it is up to the seller to determine the return or exchange conditions.

Voucher

The FOUDEBASSIN voucher remains valid for 1 year from the date of purchase and can be used to purchase items at our physical point of sale. Once the expiration date has passed, the voucher can no longer be used or exchanged. The remaining amount on the voucher cannot be used for a future purchase. FOUDEBASSIN is not responsible for indirect damage to the voucher (degradation of the voucher). Any fraud or other unauthorized action will be recorded and will result in a ban on using the voucher and legal proceedings.

Loyalty card

When you present your loyalty card at the checkout, you receive 1 bonus point for every 1 EUR spent at a physical point of sale. Your points are automatically recorded and printed on your receipt. Each time you reach 100 points, you receive a 5 EUR voucher valid on your next purchase in the FOUDEBASSIN store. You can use this voucher from the first day after receiving it and it remains valid for 1 year.

In the event of force majeure, we are not obliged to comply with our obligations. In this case, we are entitled to suspend our obligations for the duration of the force majeure. Force majeure is considered to be all situations beyond our control. Force majeure includes, in particular, strikes, fires, breakdowns, power outages, network disruptions and/or the possible unavailability of our website.

FOUDEBASSIN is not liable for faults and negligence, even on the part of hired service providers or employees, except in the case of intentional acts or serious faults. FOUDEBASSIN 's liability is always limited to direct and personal damages, and it can never represent an amount higher than the purchase price of the product. FOUDEBASSIN is not liable for losses or damages occurring during the use of a product.

Use of the website

FOUDEBASSIN cannot be held responsible for any damage suffered by a visitor to the FOUDEBASSIN website in the event of interruptions or errors in the electronic publication of the site or in the event of inability to access the site. This website contains links or references to other sites. FOUDEBASSIN has no authority over these sites and cannot therefore be held responsible for the content or characteristics of these sites, or for any other form of damage arising from their use. 

Sending to and from the FOUDEBASSIN website illegal content, such as threatening, discriminatory, racist, obscene or pornographic content contrary to national or international legislation, is prohibited. FOUDEBASSIN is able to control the sections of the website in which users can send communications. FOUDEBASSIN is however not responsible for the content of these communications. FOUDEBASSIN reserves the right to delete from its website data sent by users if this data does not correspond to the purposes of the website.

The information available on the FOUDEBASSIN website may only be downloaded for private purposes. Any other use is prohibited. All content on this website is protected by intellectual property rights that may be claimed by FOUDEBASSIN, its suppliers or any other right holder. 

The total or partial use of this information for commercial purposes, as well as the electronic recording of this information or its use for illegal purposes are prohibited without the prior written authorization of FOUDEBASSIN , except to identify the products and services. 

Any communication sent by the user to the FOUDEBASSIN website is considered non-confidential and not covered by copyright. FOUDEBASSIN is not responsible for these communications. FOUDEBASSIN has the right to delete, copy, publish, distribute, repost and otherwise use these communications for any purpose.

Some orders made by “ FOUDEBASSIN ” may contain missing, damaged or non-compliant products. If the “buyer” considers that the products are defective, or non-compliant with his order, he may, subject to reasons describing the failure of the order, send his complaints to the FOUDEBASSIN customer service. Our customer has a period of 14 days from delivery to send these complaints to FOUDEBASSIN . After this period, FOUDEBASSIN will no longer reimburse the “buyer’s” order, nor exchange products or services. 

For all claims regarding an exchange or refund, FOUDEBASSIN will inform its buyer of the decision. If the decision is in favor of the buyer, the product must be returned to the following address: FOUDEBASSIN , 22 Rue de la liberté, 1320 Nodebais. This product must be in new condition, with original packaging, accompanied by its warranty, accessories and all parts or documents included in the product box, with a purchase invoice allowing FOUDEBASSIN to validate the identity of the buyer. 

After returning the product and a decision has been made internally, FOUDEBASSIN will offer a customer, an exchange of products, a full refund, or the delivery of another product similar in quality and value within 14 days following the request for refund or exchange. For return costs, these will be borne by the buyer. The exchange of the defective product will be borne by FOUDEBASSIN . 

An exchange or refund cannot be made if FOUDEBASSIN discovers that the fault is attributable to the buyer, and results from improper use, or non-compliant use, and/or modification of the product at the buyer's initiative. 

If you have any complaints regarding our goods or services, you can contact us using the following contact details. For any cancellation requests, please refer to Article 5 on the right of cancellation/withdrawal.

FOUDEBASSIN is a brand of Aquiflor SPRL
22 Liberty Street
1320 Nodebais (Belgium)
support@aquiflor.com
+32 (0)10.86.03.54

The after-sales service provides a period of 5 working days to inform the buyer of a proposed solution to the dispute. FOUDEBASSIN favors an amicable settlement of any complaints. FOUDEBASSIN also accepts the intervention of the litigation committee (or the board of directors) for everything concerning the Becommerce label. Belgian law is the only law applicable in this type of dispute. 

However, if your complaint cannot be resolved, you can contact the Consumer Mediation Service for out-of-court settlement of consumer disputes. 

Consumer Mediation Service North Gate II Boulevard du Roi Albert II 8 1000 Brussels Tel: 0032/2 702 52 00 - Fax: 0032/2 808 71 29 - E-mail: contact@mediationconsommateur.be 
Website: www.mediationconsommateur.be The European Union offers a digital platform dedicated to Online Dispute Resolution (ODR): http://ec.europa.eu/consumers/odr/ Belgian law applies. In the event of a dispute, only the courts of Nivelles are competent.

FOUDEBASSIN collects personal data concerning the buyer (who places his order), this information is communicated on the site. It can be modified at any time and the buyer can decide to completely delete his account via our customer service. 

FOUDEBASSIN firmly undertakes not to communicate this data to third parties, these will be used exclusively in the internal services of the company, in order to strengthen or personalize the newsletters / emails / or sales documents. The buyer can exercise his right of deletion directly by sending an email to support@aquiflor.com 

Data processing manager: Pierre-François Danse (under the responsibility of the limited liability company Aquiflor SPRL). The data collected is adequate, relevant and not excessive in relation to the purposes for which it is obtained.

In the event that one of the clauses present in the general conditions of sale is declared abusive, illegal or unenforceable by a change in legislation, or following a legal decision that has become effective, the nullity or unenforceability would be limited to said clause, and will not affect the validity of the other stipulations of the general conditions. 

In no case shall the nullity of one of the clauses of these conditions affect the validity of the other clauses. The computer data stored in the computer system set up by FOUDEBASSIN will be considered as proof of communication, orders and payments between the parties.

All of these general conditions above are subject to Belgian law. In the event of a dispute, only the courts of Nivelles will have jurisdiction for all disputes and contestations.

Article 17 – Store Integrity Protection Clause

Protection of the Reputation and Integrity of Aquipond.com:

Any attempt to defame, spread false information or harass the store or its employees is strictly prohibited. We take our reputation and the integrity of our business operations very seriously. Accordingly, we reserve the right to take appropriate legal action against any individual or entity who takes such action.

If a customer posts public reviews or comments (including on social media, forums, online review sites, etc.) that are intentionally misleading or defamatory, Aquipond.com reserves the right to:

1. Demand a public retraction and apology.
2. Take legal action for defamation and claim damages.

By accepting these general conditions, the customer acknowledges understanding and accepting this clause. Any abusive use of the communication platform, aimed at unjustifiably harming the reputation of the store, will be considered a serious violation of these conditions and may result in the immediate termination of any commercial relationship with Aquipond.com, without prejudice to any legal action that may be taken.

Exclusion of Warranty and Liability:

We strive to provide high quality products and services. However, in the event of a dispute, the customer is invited to contact our customer service to find an amicable solution. Any threat of bad publicity will not be tolerated as a means of pressure to obtain unjustified advantages.

Article 18 – Foudebassin loyalty program

Foudebassin reserves the right to modify its loyalty and sponsorship program at any time. You can receive points for several actions: follow-ups on social networks, reviews of products purchased from us or other actions. For any questions, contact support@foudebassin.com

Foudebassin also reserves the right to ban from the loyalty program at any time a person who makes false reviews (product that he has never purchased from us) to obtain additional points. For any questions, contact support@foudebassin.com